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IMPORTANT INFORMATION

Please click here for our latest update and current guidance for visitors to The Old Market Hall.

FAQs

 

With so many changes to rules and restrictions, it can be hard to keep track! So here's some handy info about what you can expect if you're visiting us soon...

Please note that all guidelines are subject to change. We'll keep ticketholders notified of any changes, but also recommend that you check the latest guidance before your visit. 

Face coverings are mandatory for all visitors to OMH, except where exemptions apply.

Checking in with the NHS QR code is optional, but will remain available to anyone wishing to do so upon arrival.

All seats will be available in the cinema. Please continue to respect the personal space of others wherever possible during your visit.

Please take your seats before the advertised start time. It may not be possible to admit latecomers


KEEPING YOU SAFE

We will keep the following safety measures in place to protect our customers, staff and the community and remain vigilant in maintaining the highest standards of service and cleanliness.

Enhanced cleaning  of touch points, surfaces and toilets will continue with anti-viral products throughout opening hours. 

Protective screens are fitted to our Box Office and Cafe Bar

Hand sanitiser stations are available and we ask that you sanitise your hands on arrival and throughout your visit

Ventilation providing a constant supply of fresh air in adherence with current guidelines.

Card/contactless payment only. Cash is no longer accepted.

If you, or any member of your party is unwell we ask that you do not attend, and we will be happy to offer you an account credit on that ticket.

 

BOOKING & TICKETS

Tickets are non-refundable except in the following circumstances where an account credit is available to any member of your party affected:

  • You or a member of your party tests positive for Coronavirus and is instructed to self-isolate.

  • You or a member of your party is unwell or displaying any symptoms of Coronavirus

Please note that tickets cannot be refunded retrospectively under any circumstances